Do you ship everywhere?
At the moment we only ship within the United States. We do not ship to Alaska, Hawaii, Puerto Rico, Canada, Mexico, or overseas.
Do you offer free shipping?
Free shipping is offered on select items. Items are typically delivered within 10 days of the purchase date. Larger items will take longer for delivery
How much is shipping?
We offer free shipping on most products. However, shipping charges vary - Dependent on size, weight, value and packaging.
Does delivery include set-up?
At the moment, we do not offer set-up.
How accurate is the delivery date and time
Order times are estimated and can vary when it comes to shipping times. Be sure to check the tracking of your order once your shipping confirmation is emailed to you.
What are the delivery methods?
We correctly ship via UPS, FedEx and USPS. Shipping methods vary by item.
Is there a way I can get my chair and table faster?
No. Orders usually arrive between 10-14 days after order is placed.
Do you offer returns?
Yes. Chaibles customers are responsible for packaging and shipping the return within three business days after the return shipping label (pre-paid by Chaibles) is received. Customers may not be reimbursed for returns that are not received in original condition.
For parcel shipping orders, customers have 48 hours after delivery to inspect their item(s) and contact us at firstname.lastname@example.org if they wish to return an item. The customer is responsible for the outbound and return shipping charges, and they will be deducted from the customers original purchase price + taxes if applicable.
When contacting us to initiate a return, please include:
- The reason for the return
- Your Chaibles order # (you can find this in your order confirmation email)
- Your phone number
- If the item arrived damaged, photos of the damaged item and packaging
Once we review your return request, we will contact you with further instructions.
Each returned item must be received in original condition. We reserve the right to deduct for any damage that may have occurred not related to transportation. A refund of the purchase amount, less any charges for which the customer is responsible, will be processed upon confirmation that the item has been safely returned.
To prevent disappointment and the risk of a return, we strongly encourage you to closely inspect the item photos and details. Please ask questions if needed, about the item to ensure satisfaction before completing the purchase online. Items should also be closely inspected before deciding to take possession.
All sales are final on Made-to-Order items such as custom game tables and a limited selection of other items as noted in the returns and cancellations section of the product description.
What if my item is damaged or defective?
We want everyone to be satisfied with their “Chaibles” , however we know that sometimes things happen and we are here to help. Returns for damaged or defective items is free.
Here are a couple of ways we can resolve your issue.
- Ship replacement parts (leg, screw etc.)
- Replace the item
- Issue a refund
How long will my order take to arrive?
Shipment is arranged through recognized carriers such as UPS, FedEx, and USPS
Order processing is approximately 3 full business days (we're operational Monday through Friday 8am to Midnight CST) for orders shipping with FedEx or UPS. Please then allow an additional 1-6 business days for shipping time
Can I return my chair or table?
We want you to feel like every item is the best. If it’s not the right fit, we’ll help you get it sorted and have you on your way.
You can return most items for a refund or store credit within 14 days of delivery. Return shipping costs apply, and the item must be in its original condition and packaging to be accepted.
There are a few items that can’t be returned:
- Clearance items
- Gift cards
- Personalized items
- Bundled items at discounted rates, e.g. “5 for $25” (unless the entire bundle is returned)
- Items marked “Non-Returnable” on the sale page
- Items you have already assembled or damaged
However, if your item is damaged or defective upon delivery these exceptions do not apply. In this case, we’ll take care of it and work with you to find the best solution.
Additional Shipping details
The shipping method for each product is based on size as well as the seller's preference. The cost of shipping varies based on the item size and shipping method.
For Made-to-Order items, refer to the product description for lead times and delivery window specific to your item.
Additional charges may apply in some cases. This includes, but is not limited to, delivery locations that are not accessible by road, require a ferry ride, and/or for items that require special handling or equipment to complete delivery.
Chaibles shipping is arranged through recognized carriers such as UPS, FedEx, DHL and USPS. Only pieces that can be safely packed in a box are eligible. Items are typically delivered within 10 days of the purchase date
Shipping currently available within the Continental US.